TECHNICAL SUPPORT

First of all.....

"Do you have any problem in modem setting or other relatives?"

Let's resolve them step by step. The followed faq messages had collected from user's email questions or replied resolve methods. Before write a letter for request, Maybe You could take a look from their problems for help. Of course you could mail us directly also. We are very glad to help your problem as we could.

1. Telephone line check

After you bought a modem from your agency, The product was assuranced by times of quality checked, before connect with telephone line and computer. there are some basic preparations first.

First, Does your telephone line as well as work with a normal telephone? Before connect to modem and computer, We would suggested that dial out with a normal telephone to check if it's connecttion well?

You should be able to hear dial-tone normally, If you are in office, tele-system may controled by tele exchanger, remember disable "wait for dial tone" function in Office.

2.Connecting modem to your computer
External modem
With the computer switched off, plug the modem into an available COM port (usually COM 2) using the supplied data cable. Insert the supplied phone cord into the line jack on the rear of the modem, and the phone plug into the wall socket. Insert the power adapter into the power socket on the rear of the modem.

Ensure that the modem powers up correctly when switched on by observing that the power light (market PWR) on the modem lights. Proceed to Software installation.

Internal modem
See addendum sheet for internal modem jumper setting.

Remove the computer case and insert the modem card into a spare 16-bit ISA expansion slot.

Close the case.

Insert the supplied phone cord into the line jack on the rear of the modem, and the phone plug into the wall socket.

Proceed to Software installation.

3.Installing Modem Drivers
In Plug & Play mode

After modem card had pluged with computer, First time restart Windows, system should be able to detect new plug & play device (both internal or external), and notice you insert properly driver as followed message:

Insert the driver disk supplied with the modem into the Floppy or CD-ROM drive and choose Driver from disk provided by hardware manufacturer, then click OK.

Use Browse to select or type in the drive letter of Floppy or CD-ROM (example: A:\ or D:\) in the box and click OK.

If you install External modem, please select Rockwell External V.90 K56 Voice Modem and click OK.

In Non-Plug & play mode

Special procedure must be followed to install Non Plug and Play internal modem. Please see the Hardware installation to setup the jumpers for Plug and Play.
(If you want to set the modem in COM2/IRQ3, please disable the BIOS of Serial port 2)

Please go to Start > Settings > Control Panel and double-click on the Add New Hardware icon.
Click Next.

Select Yes[Recommended] and click Next.
Click Next.

Windows will take several minutes to detect the new hardware. When the progress is finished, click Details to check the new hardware.

Check the Windows detected the Communication Port and click Finish.

Please go to the Control Panel and double-click on the Modems icon.

Select Don't detect my modem; I will select it from a list and click Next.

Select Have Disk.

Use Browse to select or type in the drive letter of floppy or CD-ROM (example: A:\ or D:\) in the box, then click OK.

Select Manufacturer: Rockwell RSS and Models: Rockwell Internal V.90 K56 Voice Modem, then click Next.

Select the Communication Port depending on your modem and click Next.

If you use Windows 95B(OSR2)/98, the windows will detect the Wave Device for Voice Modem, please click Next. If you use Windows 95A, please go to step(15).

Windows will find Rockwell Voice Modem Serial Wave Device and click Finish. (If in Windows 98, please click Next > Next > Next > Finish, then go to step(16).)

The Windows will show: Your modem has been set up successfully, then click Finish.

You will see the Rockwell Internal V.90 K56 Voice Modem in the list and click OK.

When Installation is complete, please proceed to setup dial-up networking and another communication software.

 


TECHNICAL SUPPORT